From Tap to Resolution: Complaint Management Built Into Every Business Profile
Switch on one toggle and every Business-Premium CigyID profile shows a ‘Raise a Complaint’ button. Customers speak up in seconds. Admins resolve from one inbox.
Every business loses customers it never hears from. They had a bad coffee, a slow delivery, an unanswered call — and instead of telling you, they simply stopped coming back. CigyID's new Complaint Management feature is built to fix exactly that silence.
How it works
- Your org admin flips one switch in the Issuer admin panel.
- Every Business-Premium profile in your fleet instantly grows a polite ‘Raise a Complaint’ button below the profile.
- Customers fill a short form — name, email, phone, subject, message — and tap send.
- The complaint lands in your new Complaints inbox with a clean status workflow: new → in progress → resolved → dismissed.
Why it matters
Anonymous feedback channels usually require a separate URL, a separate login, or a separate app. Complaints on CigyID happen on the same surface where the customer already met you — the profile they just tapped. The friction is gone, and the signal you get back is gold.
Built for teams that actually want to resolve
- Filter by status, search by name, narrow by date range.
- Add internal notes per complaint — invisible to the customer.
- Reply via email with one click (mailto link with subject pre-filled).
- CSV export for your QA, ops or compliance team.
Who it's for
Restaurants and cafés that want feedback before it lands on Zomato. Clinics that want to act on a complaint before it becomes a Google review. Sales teams that want to know which branded keychain sparked which issue. Anyone who'd rather hear bad news quickly than read it publicly weeks later.
Honest businesses welcome complaints. CigyID just makes them as easy to send as a tap.
